Device order not saving

[Jem4198]

I’ve recently shared work cameras with my home account so I can see all cameras from one account. In the work account, the cameras are in a logical order, but in my personal one, they’re mixed up. When I reorder, and hit save, it simply doesn’t save. I’ve logged out and back in multiple times, I’ve waited on the device order page for a long time in case it takes time, but nothing works. It returns to the same mixed up order every time. 

Any tips out there?

[ShayneS]

Hi @Jem4198

Are you still experiencing this issue? Which version of the Arlo app are you using? 

[Jem4198]

Yes, I’m still having this issue. 
Version 4.0.2 (5309)

[ShayneS]

Is this with an iOS or Android device? 

[Jem4198]

IOS, which is up to date 

[Jem4198]

Still no changes @ShayneS 

[ShayneS]

Does the same occur with the latest Arlo app version 4.1.1?

Can you try adjusting and saving the devices order over the web browser at my.arlo.com?

[Jem4198 · Accepted solution]

I have the latest version of the app available to me 4.1

After reordering on the desktop, this has fixed the issue on the phone.

[ShayneS]

Thanks for the update.