This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, my app got updated automatically so I reinvited to connect to my account. I logged in, but now it doesn’t show any of the video footage from the cameras. But, I’m still getting notifications from the camera? I’m not sure how to fix this issue and customer support has not been helping.
- Related Labels:
-
Arlo Mobile App
-
Arlo Secure
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@ellieccho wrote:
Hello, my app got updated automatically so I reinvited to connect to my account. I logged in, but now it doesn’t show any of the video footage from the cameras. But, I’m still getting notifications from the camera? I’m not sure how to fix this issue and customer support has not been helping.
What model cameras do you have?
Are the cameras in a subscription plan?
Are you talking about friend account access, or is this a problem with the primary account?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
WHat exactly do you mean by the app updated automatically - there was a new version or the user interface (UI) changed? Also, "reinvited"?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The model is Arlo go pro, and they are not in a plan.
This issue is happening with both the primary and friend account. With the primary account, it says it has been updated to the latest version but it still looks the same as the old version. With the friend account, none of the camera/video footage is appearing even though I've I accepted the invite.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The app got updated to the newest version but it still looks and shows up as the old version.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The admin account will need to be updated to the latest Arlo 4.0 app experience as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How do I update Admin account
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Choose to install the Pro 5 or security system even though you have neither. The first step is to migrate the account after which you can just back out of the bogus install. There's no going back to the old UI so take time to get used to the new one.
-
Activity Zones
1 -
Applications mobile et en ligne
2 -
Arlo 4.1 App release notes
1 -
Arlo app
1 -
Arlo Mobile App
276 -
arlo not working
2 -
Arlo Pro 5
1 -
Arlo Pro 5S 2K
1 -
Arlo Secure
934 -
Arlo Secure 4.0
2 -
Arlo Smart
98 -
Automation
1 -
Before You Buy
65 -
cameras
1 -
custom modes
2 -
Features
113 -
Friend
1 -
Geofencing
1 -
Grant Access
1 -
IFTTT
1 -
Installation
48 -
Modes and Rules
1 -
my.arlo.com
1 -
notifications
2 -
Pro 5s
1 -
Security System App
1 -
Smart Subscription
1 -
Temporary disable
1 -
Troubleshooting
309 -
Vacation override
1
- « Previous
- Next »