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Being Charged But No Subscription - Randomly Occured Cannot Get Support
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I have had a secure plan for over a year now. We had to replace our door bell, which came with a trial, but I already had a plan. Now randomly since the 'trial' ended, My account shows that I have no subscription and yet I have been charged, there is a charge on my account today for the service. How Do I get this correct? I cannot get online help because my account shows I don't have a subscription. I have looked all over to try and figure it out, but it's just impossible to get any type of human response or assistance.
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tagraham21,
Your screenshot indicates you have no active subscription plan on the account.
Do you have more than one account? Are you currently viewing from a shared account?
JamesC
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