Arlo|Smart Home Security|Wireless HD Security Cameras

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Jemde
Aspirant
Aspirant

Did something change in the software in the past week? Until yesterday, I could click the shortcut in my browser to open Arlo (https://my.arlo.com/#/dashboard) and it would automatically log me in. Starting yesterday, it just opens a blank login page, then I have to click "Sign in", then I have to click "Log in". It's very annoying. (Happens in both Chrome and Edge.)

6 REPLIES 6
jguerdat
Guru Guru
Guru

Are you simply closing the browser tab or whatever but NOT choosing to log out?

Jemde
Aspirant
Aspirant

I've never logged out, just close the tab. Until a few days ago, I only had to click the shortcut and it would automatically go through the login process and then open my dashboard. A few days ago, it stopped doing that. 

jguerdat
Guru Guru
Guru

Try clearing the cache and cookies. One method to try is to click on the icon just to the left of the URL and choose Cookies and Site Data. Delete everything there and try again.

Jemde
Aspirant
Aspirant

Done. The new browser behavior persists (no auto-login).

ralfyguy1
Luminary
Luminary

Same here. It's once again not on the user end.

Macahi
Apprentice
Apprentice

Same.  The login on browsers has changed within the last week or so. Honestly, I've given up reporting anything because I know it won't be fixed before I drop my arlo, but I will support others when they have issues, and this one is valid.