Arlo subscription

[Jojo325]

My arlo was billed yesterday but video stopped working and feed.I pay 14.98 a month.  Called support he’s telling me i have to cancel my subscription and pay for an annual one.  Has anyone heard of this?  Its been working fine until my billing date.

[StephenB]

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@Jojo325 wrote:

My arlo was billed yesterday but video stopped working and feed.I pay 14.98 a month.  Called support he’s telling me i have to cancel my subscription and pay for an annual one.  Has anyone heard of this?  Its been working fine until my billing date.

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I think you might have reached a scammer.

Did you google a phone number?  That generally won't work - you need to get phone support through the app.

[Jojo325]

Yes last googled the arlo customer service number.  It makes sense he was a scammer because he was very rude and not making sense to why the camera stopped  working.

[JamesC]

Jojo325,

When contacting support, always use the Arlo app under Settings > Support. You can read more here to avoid support scams: https://kb.arlo.com/sv/000062119/How-can-I-avoid-Arlo-support-scams#:~:text=Use%20the%20Arlo%20Secur...

If you're subscription is active and you're still not receiving motion events in feed, check to make sure your camera is Armed. You can find information on arming your device here: https://kb.arlo.com/000062829/Arm-or-Disarm-Arlo-Devices-Arlo-Secure-App-4-0

JamesC