Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo is not accepting my new phone

Reply
Discussion stats
  • 3 Replies
  • ‎2023-02-27 08:54 AM
  • 1149 Views
  • 0 Likes
  • 3 In Conversation
Timmrt
Follower
Follower
‎2023-02-27 08:54 AM

Arlo is not accepting my new phone (same number and email) as a trusted device. Automated support is useless. What is the support phone number?

0 Likes
Reply
Message 1 of 4
1,149
3 REPLIES 3
JamesC
Community Manager
Community Manager
‎2023-02-27 01:06 PM

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC

0 Likes
Reply
Message 2 of 4
1,137
ajs9250
Aspirant
Aspirant
‎2023-03-04 05:04 PM

my husband's arlo worked on his iphone last year but won't connect now?

0 Likes
Reply
Message 3 of 4
1,101
JamesC
Community Manager
Community Manager
‎2023-03-07 02:57 PM

ajs9250,

 

Have you tried the troubleshooting posted above?

 

JamesC

0 Likes
Reply
Message 4 of 4
1,023
Discussion stats
  • 3 Replies
  • ‎2023-02-27 08:54 AM
  • 1150 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.