Arlo Secure now has ads

[nilsena]

The issue that was resolved in 2024 is back, I have an Arlo subscription, and now I am seeing ads in Arlo Secure on my iPhone. How do I remove the ads from Arlo Secure.

[Bdabl]

Yes, I have the subscription and see the same ads. I share this with my wife and she doesn’t see ads, YET.

[Bdabl]

I chatted with arlo support, they said the ads would continue until and unless you pay for a premium subscription. Seems they want to coerce users to pay more for premium whether they use it or not, in order to have the ads removed. A pretty dumb business decision.

[BrookeN]

Do you mind sending a screenshot of what you are seeing? Are you on iOS or Android?

[Bdabl]

I’m on iOS. It isn’t necessary to take the time to add images. They are very real and are ads for premium. As I said Arlo support knows this and said this is what they want, to hassle paying customers. Talk to Arlo support yourself, they will tell you this is their dumb business decision. We will all eventually go elsewhere.

[BrookeN · Accepted solution]

Users with subscription plans will not see ads in their feed. It appears you may be a Beta tester. In which they have reached out to you about the ads.

[Bdabl]

False. Why are you spreading false information. I have the Arlo secure plan. Cost $20 a month. I am seeing ads. Didn’t start with ads but there are plenty in my feed now. As I said, Arlo support told me to upgrade to premium to remove the ads. That is their position. What you said is false, plain and simple. Or explain to me why I can’t get these ads removed by support!

[Bdabl]

And the used in message 1 is seeing the same ads with Arlo secure plan. And with an iPhone like me. Why would you believe we are lying about this. It’s a fact.