Arlo Secure Slow Loading Devices and Feed tab.

[Lukas2k]

Hi Guys,

Has anyone else's load time when trying to live view or view motion events increased? We have multiple locations on our account and when switching between them before, it would only be a second or two before I can check recent motion events and maybe 5seconds for the live view to connect.

Recently, the feed takes minutes, sometimes not loading at all, and if I switch to a different location while loading, it shows the feed of the previous property. Same with live view. I sit there waiting for the device to stop loading so I can press the play button and then it says "Connecting" for ages.

This is only recently started happening and it doesn't seem to be just me. Someone else in the office is having the same issue.

I have a Samsung S24 Ultra with latest software update and the Arlo app is also up to date.

Is this an issue others are experiencing too? Thanks!

[BrookeN]

What troubleshooting steps have you tried already? I do not want to repeat anything you may have done already. 

[Lukas2k]

Hi Brooke,

I've tried clearing the data and cache for the Arlo Secure app and re-installed it after that didn't work.

I also tried connecting with different wifi networks, mobile data and vpn to see if it would load any faster, but it did not.

I have gotten "Network Call" errors. Normally once I get the error and then try again everything seems to work good. Hopefully I've uploaded the pictures below correctly!

[BrookeN]

Can you provide the following please:

App Version: [Version]

Platforms: [iOS/Android/Web]

Firmware Version: [If applicable]

[Lukas2k]

Hi Brooke,

I've got a Samsung Galaxy S24 Ultra modem SM-S928B

Arlo Secure App Version: 6.5.2_6050402, release 10/20/2025

Platforms: Android version 16, One UI version 8.0

Firmware Version: I just installed a new software update today, but the problem is still the same. My current software version is S928BXXS4CYJ7 / S928BOXM4CYJ7 / S928BXXS4CYJ7

Let me know if there is any other info you may need. Thanks for all your help!

[BrookeN]

Thank you for providing that information. I have reached out to our development team to look into this further. I will update you as soon as possible. 

[BrookeN]

Thank you for sending that information. I have passed it onto our development team who is currently investigating this. I will be in touch as soon as possible. 

[BrookeN]

Can you run this test and provide the results. https://speed.cloudflare.com

[Lukas2k]

Please see results below:

[BrookeN]

We also need the latency and the packet loss results which are at the right side. Can you please provide those?

[Lukas2k]

Here are the full results

[BrookeN]

Thank you.

[Lukas2k]

Hi Brooke,

Just checking to see if you may have found anything? I've installed the latest update  but unfortunately the issue persists.

I've also had two more people mention the slow loading now too. Thanks

[BrookeN]

Hi,

Our dev team did not find any app crashed when inspecting the logs. However, they did see high latency in response times. This points to an unstable network on your side. As it is not showing anything within the Arlo logs. Are the others seeing it using the same Wi-Fi as you are?

[Lukas2k]

Hi Brooke,

Thanks for getting back to me.

No the others are all on different networks and experiencing the same issue. It just suddenly started happening and I'm 99% sure it was after a update for the Arlo Secure app. I was looking to see if there is an option to roll back to a previous app version on my Samsung Galaxy S24 ultra, but couldn't find anything in the settings.

I do also have 30 different locations all with cameras on this account. It really seems like it's the initial startup of the app that seems to be the problem. After waiting about 10mins on the app, everything loads way faster, almost as fast as before the issue started happening.

[BrookeN]

I will let the dev team know this information. For your second question there is no way to go back to the older version. Everyone will be migrated to the newer version at some point. 

[Lukas2k]

Hi Brooke,

I've got some more info.

I signed into my account on a colleagues iPhone and it worked perfectly fine. There was no delay like in the video I sent.

I then signed into a Samsung Galaxy Note 10+ from a different colleague and I had the same issue as on my Samsung Galaxy S24 Ultra.

The other colleague who also has the same issue as me also has a Samsung phone.

Lastly, there was a new software update for my phone today, but unfortunately didn't resolve the issue I have.

Hope this helps!