Arlo Secure Plan on my Account Auto Upgrded from Basic Unlimited to Plus Unlimited without my concen

[himanshuarlTU]

Hi Team,

I raised Support request for this query, bearing ticket# 44720724 on 03/31/2025 but has got no response at all yet - so posting it here.
NB: I even requested call back on my Support enquiry today and never recieved a call.

I originally bought the Arlo Subscription, for Basic Unlimited as on 12/31/24 for a 12 Months Subscription.

As I check on today - under my Account it shows the plan for me as - "Plus Unlimited" (see attached screenshot), so the plan was automatically changed.

May I know, why my plan is auto changed to "Plus Unlimited" as against what I originally purchased, without informing me about it. Please help revert back the plan to - "Basic Unlimited" and also ensure future auto subscription is also enrolled for - "Basic Unlimited".

Please call me on my registered phone#, to clarify around the same and next step about it at your end.

[BrookeN]

The subscription plans are called Plus Single Camera, Plus Unlimited or Premium. Please see here:

https://www.arlo.com/en-us/arlosecure.html#compare

If you have any other questions, please let me know. 

[himanshuarlTU]

Hi Team,

I bought Arlo Basic Unlimited Plan for 1 year, see below Image Link for the same of the Invoice of plan bought.

Any after wards - update, should not affect / Impact me.  Wondering then, how it changed over.

https://imgur.com/a/KvleKhR

Himanshu.

[himanshuarlTU]

Hi All,

Any update - feedback, around my last inputs as provided with screenshot of Invoice and plan purchased through Arolo.

Thanks.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.