Arlo Secure Mobile App - re-installed and not working! PLEASE HELP

[HollyStrutt]

Hi, I just had to remove and re-install my Arlo Secure App on my new iPhone 15. Before the removal, everything was working perfectly. I have 4 essential indoor (1st gen) cameras and they all appeared in the app. Now, I logged in to the “new” app and all my devices are gone. Nothing is there. It says “Add devices for peace of mind”. What happened to my devices? I DO NOT want to have to go through the pairing and installation again with 4 devices. It is too painful. And they still appear on my iPad App. PLEASE ARLO, what is going on and how can it be fixed?? Thank you. 

Holly

[DannyBearAgain]

Ditto.

Sorry wrong thread.

[DannyBearAgain]

Can you make sure you are using the same login credentials as the iPad?

[HollyStrutt]

I Wasn’t! I thought I only had one login but somehow I had one with a different email address. When I logged out and logged in with the correct one, everything was there. THANK YOU SO MUCH! (I realize that is the equivalent of rebooting a computer and I didn’t think of it, thanks for helping.)