Arlo Pro2 - No Video in library on USB HDD

[Duca26]

Hi, I am a happy Arlo pro 2 user, I have the VMB4540r2 base station with firmware 1.24.0.1_1528_8938370 and three Arlo pro2 cameras.

I have a problem, when the alarm is active and the system has detected an audio, a moving etc the system start recording on my usb hdd and i see that in the memory state the occupied space increases but in the library there are no videos.

Please can you help me.

[jguerdat]

Have you ejected the drive to check on a computer to ensure the videos are there? If so, I'd try power cycling the hub (unplug it) as well as rebooting the phone and reinstalling the app. If a VPN is in use, try disabling that.

[Duca26]

Thank so much for your reply, i have solved the problem.

I have reset system Hub, cam etc and now in the library there are the video.