Arlo Feed Not Updating since last week

[Vinny_V]

My Arlo feed has all of a sudden stopped showing anything since last week. In the date picker, it only shows last Thursday. 

I've checked my subscription status and it's fine. I've logged out and in. I've restarted the app and nothing seems to work

[ShayneS]

Hi @Vinny_V 

Are you still experiencing this symptom with the feeds?

[Vinny_V]

Yes. It hasn't updated since Sept 12

[StephenB]

Can you make a manual recording while livestreaming?

If you can, are you seeing it in the feed?

[Vinny_V]

Still doesn't appear in the feed. Also, in the feed view, it would be great if the icons were not blue as it makes them incredibly difficult to see. 

[Vinny_V]

 this is my calendar view

[Vinny_V]

It showed up in my single feed view for 1 of the cameras

 

[StephenB]

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@Vinny_V wrote:

It showed up in my single feed view for 1 of the cameras

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Did you double-check the feed settings?  The filter settings are persistent, and it is easy to forget to undo them.

Another thing to check is the rules for the mode(s) you are using, just to make sure the cameras are armed.

[Vinny_V]

Yeah, I've redone all the feed settings and reset all the modes and automation settings 

[Vinny_V]

 

 

 

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

[Vinny_V · Accepted solution]

I reset the wifi connection on all of them and it appeared to fix the issue.  Pretty much a manual reset and reconnection fixed it. Disappointed that it needed it but at least it's working now. 

[ShayneS]

@Vinny_V 

Thank you for the update.