Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo App with Ultra2 cameras in one location/wi-fi and Pro4 cameras in a different location/wi-fi

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MariaaB
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First, I have the Arlo service plan, I should be able to connect to a live agent. But I have not been able to. I have spent over one hour trying to get to a live agent, with no success. Please tell me how to connect to a live agent.

 

I have 2 properties, each has its own Wi-Fi network.

 

I have installed Ultra2 cameras in one property. I can monitor those cameras thru the Arlo App.


I have purchased and installed Pro4 cameras in the other property that has a different Wi-Fi network.  I would like to add those cameras to my Arlo App. I do not know how to do it, because the Arlo App cannot find them, because they are connected to a different Wi-Fi.

 

Please advise me on how to create the second Arlo system.

 

Sincerely,

MariaaB

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StephenB
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Guru

@MariaaB wrote:


I have purchased and installed Pro4 cameras in the other property that has a different Wi-Fi network.  I would like to add those cameras to my Arlo App. I do not know how to do it, because the Arlo App cannot find them, because they are connected to a different Wi-Fi.

 


You need to be on-site, and connect your phone to the wifi network that the camera is connected to.