Arlo|Smart Home Security|Wireless HD Security Cameras
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App not updating & family member not seeing cameras

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  • ‎2022-12-10 08:47 AM
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Jaylanbrown21
Follower
Follower
‎2022-12-10 08:47 AM

I updated the latest app but it’s not showing new features on my phone. It still looks the same. I deleted the app and reinstalled it. Also i shared my cameras with my family. One of them it works but the other one, it’s not showing on her phone. 

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njfoses
Apprentice
Apprentice
‎2022-12-11 06:39 AM

Follow the below steps for any device/login not on the new experience with the 4.0 app.

 

Have the person/login go to add a device in the app and choose security system. This will then enable them to upgrade to the new interface where they can see a shared location from someone already migrated to the new interface.

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