This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The Android app constantly crashes on Android 13 when on WiFi (doesn't seem to happen on mobile data)?
Steps to reproduce:
- Cold start the app.
- Wait until the 'mode' menu option appears and then background the app.
- Open app again, wait a few seconds. Crash.
The app seems to be using some sort of connectivity listener in a way that android 13 doesn't like/allow. It was happening on the beta so hoped an update to fix it would be available by now, sadly not.
Arlo secure app version is: 3.6.8_28460
Running on a Pixel 6 Pro, Android 13, build number TPIA.220624.021
Solved! Go to Solution.
- Related Labels:
-
Arlo Mobile App
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Everyone,
It looks like an update was just released that should resolve this crashing issue with Android 13. Please update your Arlo App and test this again with version 3.6.9.
Please let me know if you experience any issues after the update.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the feedback. May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sure, i uninstalled and re-installed on my Pixel 6 Pro, the crash continued to occur. I then did a clean install on the following:
Pixel 4XL, Android 11: No crash
Pixel 3a, Android 12: No crash
Samsung A70, Android 11: No crash
I have a pre-existing install on my iPad:
iPad, iOS 15.5: No crash
Here is the stack trace from my Pixel 6 Pro, hopefully it's useful: https://pastebin.com/YNRyHnSu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just updated my Pixel 6 (not Pro) to Android 13 and see the same thing. Swiping the app away when clicking on the "overview" icon at the bottom of the screen resolves it by force closing the app. Didn't happen on Android 12.
Edit: I also note that the crash turns off geofencing, too. Opening the app again is required to get that going.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Seeing the same thing. My old Pixel 3 has Android 11 and has no issues. Pixel 5a has 13 and eventually crashes every time I open it. It is becoming very hard to manage my six cameras.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the feedback, I have escalated this issue last Friday and the team is investigating. I will provide another update as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a question that may seem irrelevant, but have you added any devices to the Apple HomeKit app around the time you experienced this issue with the Android app crash crashing?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Shayne,
No I don't have any Apple Home devices or a setup of that kind. This started happening immediately upon upgrading to the Android 13 beta build. It is odd though that there is Apple related code running on the Android app now that you mention it, I hadn't looked too hard at the stack trace before.
I'm going to try running the Arlo app through Android Studio emulators for Android 12 and 13 and I'll report back.
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Pixel 5 updated to Android 13, now Arlo crashes for me too. It has caused the phone crash and reboot once as well.
Arlo comes up, doesn't ask for a password, then crashes. Relaunch, and it asks for password (fingerprint) and then seems to work until I close it. Next launch, no password, then it crashes.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the feedback @tebrodrick
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@ShayneS Is there any update on this yet?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yeah between this issue and https://community.arlo.com/t5/Arlo-Pro-3-Floodlight/Annoying-alert-Arlo-secure-notification/td-p/187... my system is basically a complete pain to use and I've had to turn off the floodlight permanently to stop getting hammered with errant notifications during the night.
The Android app is atrocious compared to the iOS version on the same network, hardware etc. but I could live with it until these two issues that don't seem to be getting any real attention. Weighing up Eufy / Nest at the minute, not sure which one would be better, it'll be an expense to replace 4 cameras but probably worth it in the long run.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same thing happening to me after Google Pixel 4a5g updated to Android 13, the app crashes when using wifi, but when using cellular data it does not crash. It worked normally on both wifi and cellular running Android 12.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for all the feedback and reports. It looks like the issue has been identified and an update is coming to resolve the crashing issue. I will provide another update with more info as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for prompt feedback.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Dmcg
The issue will be fixed with a "fast release".
I'll be sure to update you as soon as it is released, but you may notice before hand : ).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That’s great news thank you @ShayneS
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have been experiencing constant crashes with the Arlo app since I installed Android 13. I have a Google Pixel 6. I haven't noticed a consistent place where it crashes. Almost any move from one part of the UI to another has a 50/50 chance of crashing. Looking forward to the fix. The whole app is in need of a refresh, IMHO.
-
Activity Zones
1 -
Applications mobile et en ligne
2 -
Arlo 4.1 App release notes
1 -
Arlo app
1 -
Arlo Mobile App
253 -
arlo not working
2 -
Arlo Pro 5
1 -
Arlo Pro 5S 2K
1 -
Arlo Secure
877 -
Arlo Secure 4.0
2 -
Arlo Smart
94 -
Automation
1 -
Before You Buy
60 -
cameras
1 -
custom modes
2 -
Features
104 -
Friend
1 -
Geofencing
1 -
Grant Access
1 -
IFTTT
1 -
Installation
46 -
Modes and Rules
1 -
my.arlo.com
1 -
notifications
2 -
Pro 5s
1 -
Security System App
1 -
Smart Subscription
1 -
Temporary disable
1 -
Troubleshooting
302 -
Vacation override
1
- « Previous
- Next »