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I’ve had this Arlo pro 2 system since 2020. Exactly one month ago I received an email stating they’re giving me one free month of Arlo secure and there’s nothing I need to do. Today it expires and I login to check my cameras and it says I need a subscription to use these cameras. So they basically found a way to try to force me to subscribe to a plan which I never paid for ever. This seems like bait and switch and will cause legal action to come about.
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Arlo Secure
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How many cameras do you have?
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I have 4 cameras and the single doorbell. The 4 cameras always had 7 days recording while the doorbell didn't record but notified me of motion or somebody ringing the doorbell
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@Zuke246 wrote:
I have 4 cameras and the single doorbell.
Ok.
Try removing one of the Pro 2 cameras from your account, and then add it back. If "add device" is not responsive, you can use the manual sync method to add it back.
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I have the same issue…. This is BS
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I don’t think that’s the point…. Seems ARLO disabled the basic functionality these camera came with originally basically locking you out unless you pay for a subscription
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@Jetski44 wrote:
Seems ARLO disabled the basic functionality these camera came with originally basically locking you out unless you pay for a subscription
They haven't. This is a bug in the Arlo Cloud that has affected some Pro/Pro 2 customers.
The mods can do a back-end sync to correct it. The other way is to remove a camera from the account, and add it back - which triggers the same sync. So try that next, if you haven't already.