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I havent been around in a while. Right now, we have 35 ARLO cameras monitoring our Lake Community. All working just as we wanted to.
I just installed two new ULTRA2 cameras. I generally install them on my private base, get them working and then reinstall on the appropriate club Lan Base.
I wanted to add these two new cameras to my unlimited camera subscription. When I went into Settings , the
Subscription tab was grayed out, I could not click on it.
If I remember correctly, I can only do this on the web interface. I want to cancel the trial subscription for each of those two cameras and add it to my subscription. But without being able to click on Subscription in the Web interface, I can not.
Hope someone can point me in the right direction.
Happy Holidays to the ARLO staff and all of the ARLO community
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@rdilauro wrote:
Then I figured I would have to cancel the trial subscription which expires at the end of January. If I remember correctly, I was able to do that on my Web Chrome cancelling the trial subscription for that camera
I don't think you can cancel the trial anymore. It's supposed to transfer seamlessly to your paid subscription, but best to check that when the trial ends.
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@rdilauro wrote:
If I remember correctly, I can only do this on the web interface. I want to cancel the trial subscription for each of those two cameras and add it to my subscription. But without being able to click on Subscription in the Web interface, I can not.
Are you using a PC, or are you trying to run the browser on the phone?
Also, what browser are you using?
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But on the MAC, I can open Arlo Secure and get to my subscriptions. Indicates I have 7 out of 9 participating. I then used the method to drag a new camera to the subscript area. That function did not work. Normally If I clicked on one of the cameras the 3 lines to the right would be bright and I could move the cameras up or down. Then I figured I would have to cancel the trial subscription which expires at the end of January. If I remember correctly, I was able to do that on my Web Chrome cancelling the trial subscription for that
camera
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@rdilauro wrote:
Then I figured I would have to cancel the trial subscription which expires at the end of January. If I remember correctly, I was able to do that on my Web Chrome cancelling the trial subscription for that camera
I don't think you can cancel the trial anymore. It's supposed to transfer seamlessly to your paid subscription, but best to check that when the trial ends.
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