timezone in library is incorrect

[blupblup]

The time of the Arlo Q is set to the correct timezone, but in the library it is off by 7 hours. I've tried rebooting the cam, deleting the app, signing in and out of the app, changing the timezone of the cam several times etc etc. 

Nothing seems to work. Any suggestions?

Thanks!

[ShayneS]

Which version of the Arlo App are you using? 

[blupblup]

I am using the Arlo Secure: home security app on my iPhone 14 pro. Thanks!

[ShayneS]

Did you install the camera in a different time zone and move locations? Is your phone on the correct time zone as well? 

[jdbrown]

Wondering if you ever resolved this? I have the same issue, except only 4 hours difference. I have 8 cameras and all others work fine, just one Q. The app itself shows the correct timezone, just the library is wrong, although oddly the library still shows all recordings in the correct order even though the time is 4 hours behind. Thanks.

[blupblup]

Nope. The time in the library is still incorrect. I’ve tried everything. I’ll probably go with a different brand when I buy a new camera because now I also need to reboot the Arlo Q once a month. 

[blupblup]

Yes and yes. 

[ShayneS]

@jdbrown 

Which version of the Arlo app are you using?

Do the videos have the same issue over the web portal? 

[blupblup]

I'm using an iPhone 14 pro. Latest version of the Arlo app in the App Store. Version 4.1 (5991)

the issue is the same on the web portal.

[ShayneS]

@blupblup 

Thank you for the extra info, I notified the appropriate team and I will provide more updates as soon as I hear more. 

[jdbrown]

Spoiler

App Version 4.1 (5991)

Yes, the same issues exists in the web portal, with one difference - the web portal sorts by time, so the recordings are in the wrong order while the app shows the correct order even though the time is wrong. 🤷‍♂️ Maybe there's a sort order that I missed somewhere?

[ShayneS]

Thanks for the info, I have the team looking in to this and I will update you when I have more info to share.

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Hoss333]

I'm having the exact same issue. How has this still not be resolved? I'v called support countless times. very disappointed 

[Hoss333]

Any updates ?

[DanielRK]

After latest update one of my Qs show wrong time in library. Changed time zone and back no luck. Picture show same time but day and night video.

[ShayneS]

There was an update that should help with this issue. Can you reboot your device and check again?

Thanks 

[Hoss333]

I reset the devices on my app and change the time zones in setting to no effect 

[ShayneS]

Thanks for the update on this, I will provide this info to the team.

[jdbrown]

No change for me either. I upgraded my iPhone to IOS 16.4, updated the Arlo app to v4.3 and restarted the camera as well.

[jdbrown]

This is fixed now. I had to remove the camera and add it back in the app. Just restarting it did not work. The fix was not a firmware update but something in the Arlo cloud (I don't know the details). Thanks Arlo team!