We are unable to claim device

[sloooo71164]

I just purchased the Arlo Q through Walmart and it was delivered today.  I go all the way through the set up and on the last page it shows my my camera serial number and asked me to give it a name.  When I do and hit continue, it comes back with and error telling me "We are unable to claim device" and directs me to Arlo support.  I have reset the camera a couple time and did it over, but I still get the same issue.  Anyone able to tell me what to do to get this thing working??

[sloooo71164]

Also, I have reset it until it clicks ever time I reset it, but I get the same error every time.  I have tried to set it up on my Android phone and my computer, but I get the error "We are unable to claim device".  For something that is supposed to be easy to set up, I have been working on trying to figure it out for over an hour.  Someone please help me!!!

[JessicaP]

Hey sloooo71164,

If you've factory reset your Arlo Q multiple time but still see the same issue, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[sloooo71164]

I contacted customer support, waited about 10 minutes, got a prompt that they can call me back, put in my phone number and they never called. I ordered a different system. From what I have been reading, it's saying that the serial number to my system has been used before. I bought it brand new, so either Arlo repackaged the system or where I bought it from did. Either way, I left holding a system I needed running because I'm flying overseas for work tomorrow and I don't have a working system. So, I'm off the Best Buy to buy a new one.