Arlo|Smart Home Security|Wireless HD Security Cameras
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rhoneycutt21
Aspirant
Aspirant

camera lost connection-  went to resync - unplugged it,  reset it and started through the set up process at least 5 times-  after reading the IR code  it tries to sync them beeps and goes back to amber flashing light    only had this camera 5 weeks

3 REPLIES 3
JamesC
Community Manager
Community Manager

rhoneycutt21,

 

Did you first remove the camera from your account before attempting to resync?

 

Log in to your Arlo account and navigate to Settings > My Devices > select the camera > Remove device.

 

After the device has been removed, attempt the sync process again.

 

JamesC

rhoneycutt21
Aspirant
Aspirant

i fixed it-     and i got an email from netgear saying if i did not reply they would consider the case close  yet the email is a no reply  so how are you suppose to reply?

 

JamesC
Community Manager
Community Manager

rhoneycutt21,

 

I am glad to hear you were able to resolve the issue. If you provide me your case number in a private message I will take a look at the case.

 

JamesC