Web site stuck at log in page

[Brillo]

I havent used my Q Cam for a while, today i set it up on my android smart phone and can access video etc, so i know my account is good......

SO i decided to log on to my account on my PC using Chrome, went to the log in page, put in user name and password, clicked login spinning circle for a few seconds then nothing. left it for a few minutes... nothing.

so opened the app on my phone and it said i waas logged in elsewhere, so i had logged in on the PC but the home screen had not come up.

SO i cleared the cache etc etc asnd tryed again, no good, so i tryed EDGE browser, same problem..SO for the sheer hell of it i set up another account which i did  went to the log in page and the same problem occurred it wont load the home page of my avccount....

What am i doing wrong??

The login page address i am loading is https://my.arlo.com/#/login

[StephenB]

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@Brillo wrote:

SO i decided to log on to my account on my PC using Chrome, went to the log in page, put in user name and password, clicked login spinning circle for a few seconds then nothing. left it for a few minutes... nothing.

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Are you still seeing this?

[Brillo]

Yes i am and have been for the last two days ever since i fired up the Cam.

[JessicaP]

Hey Brillo,

Have you tried on incognito mode on Chrome and/or Edge to see if that helps?

[Brillo]

Yes i have tried both , and have exacvtly the sdame problem.

[JessicaP · Accepted solution]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link

[Brillo]

Hi,

I did contact support they suspected it was Kaspersky antivirus causing the problem, they were right, Kaspersky are looking into it the Web Anti-virus component is causing the problem.