Status not updating on shared account

[sparkybuba1]

We have two Arlo Q cameras and my wife and I use the App to Arm or disarm the cameras. When one of us makes a mode change the system does not reflect that on the other person’s app. BTW, I have granted my wife access in the Arlo app settings.

[ShayneS]

Hi @sparkybuba1

What Arlo App version are the devices running & what devices/OS are you using?

[Dhuser]

Experiencing the same issue - iOS 13.3 and Arlo 2.12.2

[ShayneS]

HI @Dhuser

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you've performed.