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Tutor

Smart notifications not working

Since the latest iOS update I am no longer getting filtered smart notifications. I am paying for them but when I go to settings I see my camera as in active under the “smart notifications” section. If I try to move it to active I see this error “We are sorry, but you don't have permission to perform this action." any help would be appreciated.
Model: VMC3040|Arlo-Q HD Security Camera with Audio
Message 1 of 11

Accepted Solutions
Highlighted
Aspirant

Re: Smart notifications not working

Hi James C,

I did that and it worked. Thank you!
Message 6 of 11

All Replies
Apprentice

Re: Smart notifications not working

Same here

Message 2 of 11
Aspirant

Re: Smart notifications not working

Are your cameras connected to a power source? I have to the are continuously recording and those are the ones that aren’t sending me any notifications. Others work fine
Message 3 of 11
Aspirant

Re: Smart notifications not working

Same issue as OP. I also tried to move the cameras to the "Active Cameras" under the "Manage Arlo Smart" through the web but the "Please Wait" pop up just hangs. I have a total of two cameras online but only on connected via USB power.

Model: VMC3040|Arlo-Q HD with Audio
Message 4 of 11
Community Manager

Re: Smart notifications not working

For those experiencing this issue, try rebooting your base station and/or camera. Do you still experience the same issue after the reboot?

 

JamesC

Message 5 of 11
Highlighted
Aspirant

Re: Smart notifications not working

Hi James C,

I did that and it worked. Thank you!
Message 6 of 11
Tutor

Re: Smart notifications not working

I tried restarting my camera but still have the same issue.
Message 7 of 11
Aspirant

Re: Smart notifications not working

Smart notifications were only showing People as an option (No other choices to select and could not deselect people) but was receiving notifications for any movement.  Tried moving the cameras to inactive in Arlo Smart screen and then moving them back.  In attempting to move them back my computer would just hang.  Same on a Mac and a PC running windows 10.  When I try to move them using Apple phone app, I get a message that I don't have permissions to move them.  I am the account owner.  I have restarted base station several times and tried resetting one of the cameras.  No help. Any suggestions?

Message 8 of 11
Tutor

Re: Smart notifications not working

On the website if you check the network traffic you will see the following error in the response..

error":"2016","message":"We are sorry, but you don't have permission to perform this action.","reason":"Plan capacity exceeded as the request for device provisioning exceeds the maximum cameras supported by the plan"

I only have one camera and am paying for smart notifications. Seems like a bug.
Message 9 of 11
Luminary

Re: Smart notifications not working


@JamesC wrote:

For those experiencing this issue, try rebooting your base station and/or camera. Do you still experience the same issue after the reboot?

 

JamesC


I have rebooted my ArloQ a few times now but problem remains. 

Message 10 of 11

Re: Smart notifications not working

I'm also having issues with the smart notifications.  When the server upgrade happened I had to drag all my cameras out of Active Cameras and into the Inactive Cameras and then back again.  I now have 3 sliders, People, Vehicles and Animals.  I don't have the Other slider any more.  I'm able to turn off Vehicles for my street facing camera and no longer get IOS push notices for those but I still get Motion notices (a lot of them) and I'd like to turn that off as well and only get notified when there are people or animals on that camera.   Here's a screen shot of the webview for that camera, options in IOS are the same:

 

Screen Shot 2018-12-03 at 4.25.29 PM.png

 

Any suggestions on how to get the 'Other' switch back?

 

Thanks in advance!

Message 11 of 11