×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Did the 1 week video save function change? My videos are gone without me deleting them. No one has access to my account but me and I am upset to see that previous videos earlier in May are gone. Is there a known issue of videos being unavailable or disappearing on themselves? I can only see videos in my library from yesterday and there's only about 7 which wouldn't be enough to cause the others to erase from storage. My only assumption is that Netgear might have changed the ability for users to store up to 7 days of recordings in their library. That or a server issue. Can anyone confirm this? And is there a way I can get my vids back by calling customer service or opening a ticket?
We are aware of an issue where some customers are temporarily unable to access videos recorded prior to 2:30 AM Pacific time in their library. The ARLO team is actively working to restore this feature as soon as possible.
Please note that all your videos are safe and the camera system is working. You will continue to get alerts for new activity recorded by the camera system.
All data recorded after this time will be accessible, and we will update this page once the issue is resolved.
We apologize for any inconvenience this might cause.
Okay wth, I opened the app to see that the recordings from yesterday are now gone. Some one from Netgear please get back to me and tell me why this is happening and how I can fix it and get my recordings back.
The storage time has not changed... the Basic ( free ) level is 7 days of rolling storage. On day #8, day #1 is auto deleted, day #9, day#2 is deleted, etc.
If you are on Basic level, they you would only see back 7 days or to the 2nd of the month. ( there is no storage amount limit at all )
If other videos are gone from the past 7 days, there was a couple of server issues I do know of, not sure if thats your reason.
Have you tried it on another device like a PC ?
Only other thing is just in case, i always recommend users change their passwords if there is any question of access.
-------------------------------------- Morse is faster than texting! --------------------------------------
I have noticed the same problem this morning. Only today's recordings are in my library. Everything from yesterday and before are gone. I would also like to know the reason and solution.
We are aware of an issue where some customers are temporarily unable to access videos recorded prior to 2:30 AM Pacific time in their library. The ARLO team is actively working to restore this feature as soon as possible.
Please note that all your videos are safe and the camera system is working. You will continue to get alerts for new activity recorded by the camera system.
All data recorded after this time will be accessible, and we will update this page once the issue is resolved.
We apologize for any inconvenience this might cause.
