Arlo|Smart Home Security|Wireless HD Security Cameras
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Kremmen
Guide
Guide

Woke up this morning to no blue light (no lights at all).

Unplugged the USB, replugged in and all up and running.

Why would it lose power ?

No power cut and power cable/USB adapter out of reach so not knocked.

Unit is only a few weeks old.

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Kremmen
Guide
Guide

I've done some investigation, and testing....

 

When the ArloQ suffers a power loss it will recover OK.

 

What happened in this occasion is I had a brief 5 minute internet loss (ISP issue).

I can only guess that after the camera lost internet connection it decided to stop trying to reconnect and only a power cycle will start it searching again as the power cycle got it reconnected and it's been fine for over 24hrs now.

 

I've now put a TP-Link SmartSocket into the mix so I can powercycle from anywhere.

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2 REPLIES 2
TomMac
Guru Guru
Guru

Unknown at this point...keep an eye on it and if it occurs again, contact Netgear Support

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Kremmen
Guide
Guide

I've done some investigation, and testing....

 

When the ArloQ suffers a power loss it will recover OK.

 

What happened in this occasion is I had a brief 5 minute internet loss (ISP issue).

I can only guess that after the camera lost internet connection it decided to stop trying to reconnect and only a power cycle will start it searching again as the power cycle got it reconnected and it's been fine for over 24hrs now.

 

I've now put a TP-Link SmartSocket into the mix so I can powercycle from anywhere.