New Arlo app, not working?

[bchase]

I got the notifications to download the new Arlo app as the existing one is being discontinued September 30th. It states that we will not loose any account information, etc. 

I downloaded the app, logged in and there is nothing there. The cameras, recordings, etc are gone. They are still in the old app. I tried adding one of my existing cameras into the new app as if it were new, and it will not get past the sync stage. It just hangs. Do I need to remove the current cameras from the old app? There doesnt seem to be any guides?

Any ideas? I thought the cameras would not be affected during this transition? It's like a have a blank account. 

[StephenB]

Did you use the same email address with the new app as you used with the old one?

[bchase]

Yes same email. Logs in fine. Nothing there.

[StephenB]

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@bchase wrote:
Yes same email. Logs in fine. Nothing there.

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That's strange.  Can you try removing/reinstalling the app?  If that fails, you'll need to contact support.  https://www.arlo.com/en-us/support/contact.aspx