New Arlo Support App does NOT work

[Wazup]

October 2021, Arlo chose to disenfranchise the customers with legacy battery operated cameras that don't require a subscription. 

The NEW Arlo support app,  does not work. 

Example:  When one goes on to the App, Chat… the Virtual Assistant (VA) would not acknowledge my issue where the cameras could not be synced, cameras not working or any other number of requests.  Each time the VA would only want to talk about the various options that Arlo Q could provide.  My cameras failed shortly after they cut off customers and instituted the epic failure of Virtual Assistant in October 2021,

So basically, there is no longer ANY Arlo assistance for legacy (battery operated) cameras "unless you have a subscription." 

It was quite disheartening to find out that those in charge chose to disenfranchise its customers without warning.  Furthermore they instituted a Virtual Assistant that is non-functional.  Nothing but an Epic Failure.  

It feels like this was just an easy way for Arlo to get rid of customers who own the legacy cameras that don’t require a subscription. 

The old support line numbers, (408)638-3750 and Level 2 (866)369-9752 now only direct one to the Arlo Support app that I have already mentioned, DOESN'T WORK.

[ShayneS]

Thanks for being a valued Arlo customer. When your hardware warranty expires, you’ll continue to have access to Arlo’s virtual assistant, Community, and self-help content where you will find the Arlo knowledge base.

Support options vary depending on your Arlo plan and your product’s warranty period. If you subscribe to Arlo Secure, Arlo CVR, or Arlo Smart, you’ll receive priority support through phone, email, and chat support with live agents.

Based on your feedback, and the data we review regularly within the virtual assistant, we will continue to add more content and troubleshooting steps into the virtual assistant so that it can assist more customers.

Regards, Arlo Team

[ShayneS]

Thanks for being a valued Arlo customer. When your hardware warranty expires, you’ll continue to have access to Arlo’s virtual assistant, Community, and self-help content where you will find the Arlo knowledge base.

Support options vary depending on your Arlo plan and your product’s warranty period. If you subscribe to Arlo Secure, Arlo CVR, or Arlo Smart, you’ll receive priority support through phone, email, and chat support with live agents.

Based on your feedback, and the data we review regularly within the virtual assistant, we will continue to add more content and troubleshooting steps into the virtual assistant so that it can assist more customers.

Regards, Arlo Team

[Wazup]

OMG!  It must have been a (Arlo Moderator) that created the Virtual Assistant (AS)!  This 'Moderator' (ShayneS) is as useless as Arlo's VA.  So Arlo creates an VA that refuses to provide assistance and Arlo moderators do the same.  Your response was no different than Arlo's VA, "Arlo Q provides 1080p, 130 degree of coverage..." Nothing but epic fails for Arlo's upper management, customer cervice cept, Arlo's IT department and now the moderators on community come site.

Now take your time.  Read the following statement over and over.  When you believe you understand the statement/concern, then address the issue:  The Arlo Virtual Assistant does not work.  Arlo dumped its customers that do not require a subscription and to add further insult, instituted a VA that does not work.