Arlo|Smart Home Security|Wireless HD Security Cameras
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Changed wifi networks now can't get my camera to find my phone

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  • ‎2021-10-08 01:21 PM
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Andyl0711
Aspirant
Aspirant
‎2021-10-08 01:21 PM

i changed my wifi router and now i can't get my arlo q camera to find my phone.  i have tried everything i have found on he internet.  deleted arlo soft ware and reinstalled it.  deleted the device (mistake) and trying to find device but it won't.  the light is solid blue right now.

 

any help would be greatly appreciated

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StephenB
Guru Guru
Guru
‎2021-10-08 04:12 PM
@Andyl0711 wrote:

 deleted the device (mistake) and trying to find device but it won't.  the light is solid blue right now.

 

Try adding it back with my.arlo.com

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Andyl0711
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Aspirant
‎2021-10-08 04:21 PM
I have...no good. I keep getting the failed to find screen. Tries phone and computer. I get to the scan code, I get the chime but then it can't find device.
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ShayneS
Arlo Moderator
Arlo Moderator
‎2021-10-12 03:39 PM

Have you tried to manually do a factory reset (Place a pin in the reset hole for 10-15 sec)?

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