My Arlo Q keeps losing connection with a constant combination blue and amber light

[ktflame]

My Arlo Q keeps losing connection but in addition to that I keep getting a constant blue/amber light not the blinking blue/amber light when the firmware is being updated. Anyone have any ideas?

[TomMac]

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ktflame wrote:

My Arlo Q keeps losing connection but in addition to that I keep getting a constant blue/amber light not the blinking blue/amber light when the firmware is being updated. Anyone have any ideas?

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Yes... the flashing blue/amber light ( not update ) is something I noticed recently... it means the Q cam is at the fringe of it's range. Bringing it closer to yr wifi unit and the light flashing will go out.

As a note ... I found the arlo base puts out a stronger signal than my home wifi by 10%... this means I have a better range with the Arlo cams than the Q cam.

[Hula_Rock]

yup, mine is currently off line.  I took a look at the CVR function and nothing has been recorded since 12am this morning.  Power cycle in the future

[jguerdat]

Hmph. Mine is fine.

[TomMac]

checked my timeline too.. no drop outs at all

[Jodelynn75]

Mine has been offline since yesterday no matter what I do I can't get it to work. Seems strange since it was working fine for 2 weeks

[jguerdat]

It could be a hardware problem but first steps first. Have you unplugged it to reset it? Is the offline noted on both app and browser? Possibly a reset via the button would help but try the others first.

[Jodelynn75]

I've unplugged and reset it several times it's still constantly going off line

[jguerdat]

PITA but try a reset using the reset button.  Might be that "simple" but may also still require a trouble ticket for possible RMA.

[JamesC]

Jodelynn75,

Did a reset solve the issue you were having? Please let us know!

JamesC

[Yedatoussaint]

Yeda my has been of line since Wednesday today is Sunday it's still of what I should do I unplugged an reset. It what come next

[Yedatoussaint]

What I should do when it offline

[jguerdat]

Is it possible the camera batteries are dead?  Open and close the battery door to see if that helps.  If not, try a fresh set of batteries.

Edit:  Crap.  Did it agin  this is about Q, not wireless.  The camera may be at the edge of the connection range between the router and camera.  Try temporarily moving the camera closer nd see what happens.  Worst case, a reset and re-sync may clear the problem.

[JamesC]

yedatoussaint,

Were you able to get your camera back online? If not, let us know so we can further assist!

JamesC

[mikgreg]

my arlo q is always offline most of the time, im getting really frustrated with this camera, i have already did the reset but it didnt worked with mine.

[jguerdat]

Are you getting any notifications and/or videos?  Sometimes it's just a display issue.  Try both the app and browser as well as logging out and back in.

[TurnerA]

Offline as well.

[jguerdat]

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TurnerA wrote:
Offline as well.

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Need details.

[wallacepost]

It won't work, it's either u have weak signal or interfering. My 2 cam sitting in office as dummy cam, I spent 2xx for a wireless 4G router with SIM card, it is still not working.
4 cam works great which I installed at home.
So I assume it got interfered by some equipments. I spent 2 weeks time and couldn't figure it out, wasted my time and money!

[wallacepost]

Customer support is useless, they will tell u ensure ur Internet uploading speed above 1mb before a futher investigating .

Come on mate, it is freakin normal u get under 1mb uploading speed with Telstra in Australia"easpically in a commercial property ".
Why didn't they advertise on the package?

By the way, my home internet was under 1mb too, there was no issue running 4 x cam and never down!!
People in customer support, their brains work like a computer, but in stupid way!

[jguerdat]

Just a guess but are you using a BThome hub or whatever it's called? There are problems with the older models - 4 and 5 are reported to work fine.

[JamesC]

wallacepost,

Are you you using Arlo Q or Arlo Wire-Free?  Are you getting any error messages on your office cams that indicates there is an issue? Please let us know more details about the issue so we can assist.

JamesC

[wallacepost]

Hi James,

Im using Arlo Wire-Free, im not getting any errors, but it shows offline most of the time "95%". It became 2 dummy cam now due to the fact .

"I have tried everything i can, even with 4G Sim rounter "with min. 2 mb uploading speed." I gave up contacting the customer supprt hotline, it put me waiting for min.45 mins before i can talk to someone.

[jguerdat]

This is the Arlo Q section, hence the confusion.

You can try power cycling the base, using a fresh set of batteries, using the app/browser (whichever you haven't been using) and logging out and back in.

[glenl]

i find that perhaps Arlo Q Plus may have been a rush to production rather than a few more test that is needed, these cameras are very expensive. I got rid of my cheap cameras for the Arlo q and Q-Plus, i have no issue with Arlo Q only the plus. I purchase 2 and have 1 as a spare which I will install this weekend replacing the camera that doesn't work. If I bring the control unit any closer them I might as well get cameras that are POe nut that will mean I wasted my money. I am wondering when Netgeat will chime in with the fix?

Respectfylly

Arlo Q Plus owner