My Arlo Q cannot be found

[kkssun]

My Arlo Q cannot be found after scanning the QR code. I have tried several time but it still failed. I even reset my Arlo Q and restart the connection. It still cannot be found. My router is google Router with mesh. I think it is a dual band router. The SSID name is by default the same. I also tried to use a different dual band router with different SSID name but the outcome were the same. The Arlo Q could not be found. Please provide a solution.

[TomMac]

The Q works on 2.4ghz... any chance you can temp turn off 5ghz and test..

And/Or temp take offline the mesh and deal with main router.

[kkssun]

I tried 2.4 ghz as well but it was also not able to be found. Any alternative?

[kkssun]

I just tried to connect to 2.4 ghz again and the device was still not found. I have been trying lot of times today. It is really very frustrated cannot get to issue solved. Please assist to provide a solution. Thanks a lot.

[jguerdat]

Since it may be a hardware problem, use the Contact Support link at the bottom here.