Inaccurate Message about only 5 cameras allowed

[ArloJesse]

I have 4 Arlo Q cameras but my backyard camera is refusing to connect stating only 5 cameras are allowed (see photo). Even when I stop the streaming from the other 3, the backyard camera still gives the same message. How can this be fixed? Thank you!

[ShayneS · Accepted solution]

Hi @ArloJesse

Have you tried to remove & re-install the Arlo app?

Is this the old Arlo legacy app or the new Arlo app version 2.8?

Is this displayed in the web browser and Arlo app?

[ArloJesse]

Hi Shayne,

Yes, that is what, finally, got it working....I had to reinstall it.

However, I am confused about the Arlo App version 2.8 that you mentioned. I only have the

Arlo Legacy App (for my iPad). I could not find the App you mentioned in the Apple store. There

was an Arlo Lifestyle App but it appears to be rated badly.

Thank you for your assistance!

[StephenB]

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@ArloJesse wrote:

However, I am confused about the Arlo App version 2.8 that you mentioned. I only have the

Arlo Legacy App (for my iPad). I could not find the App you mentioned in the Apple store.

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It's there (distributed by Arlo Technologies, not Netgear).  You will need to switch to it by the end of the month.

There have been a lot of issues reported here, and it was updated yesterday.  So maybe wait a little bit, and monitor the forum before you switch to it.

[ArloJesse]

Thank you, StephenB. I searched under "Arlo Technologies" and found it. I will look to see if there is a newer version for my PC also.  Thanks again!

[StephenB]

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@ArloJesse wrote:

 I will look to see if there is a newer version for my PC also.  Thanks again!

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There is no PC app, you just use your web browser as before.  Though you should be browsing to my.arlo.com, and not the older arlo.netgear.com.

[ArloJesse]

Thank you, StephenB, for letting me know that. I'm using the my.arlo.com site which works great for me. Thanks for your help!