Arlo|Smart Home Security|Wireless HD Security Cameras
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I get "Animal Detected" alert when animal notifications turned off

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  • ‎2019-03-21 10:58 AM
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qualityguy
Aspirant
Aspirant
‎2019-03-21 10:58 AM

I have my Arlo Q set to NOT trigger on animals. Yet I get a notification that says "Activity Alert: Animal Detected." Is this a major software bug???


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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-03-22 03:42 PM

Hi @qualityguy

 

Have you tried to reboot the camera & remove/re-add the device in the Active Cameras list under Settings > Manage Arlo Smart

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qualityguy
Aspirant
Aspirant
‎2019-03-22 04:31 PM

So how can the software possibly be set not to trigger on animals and then it alerts on an animal?  This is a new tryout of this product so the entire install is only a few days old.  Why would reinstalling/rebooting the camera fix what appears to be an obvious software bug???

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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-03-22 04:41 PM

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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