I Need Support For CVR Subscription

[ffrakl]

Paid for CVR plan for 4 Arlo Q cameras and was charged $600 but CVR never came on.  called back again two days later and told it was escalated but i still do not have CVR and you still took my money.  I just want my cameras to have 30 day CVR that i paid for.  is that too much to ask with out getting the run around?   case (# 40550582)

[ShayneS]

ffrakl,

We have escalated your case and will reach out to you with further information as soon as possible.

[ffrakl]

Its been a week since my first call and still no CVR and no refund.   All i got was an email that my issue will be escalated.  You already have my money can't you just turn on the CVR for all 4 of my camera's?

[ShayneS]

Hi ffrakI,

I understand and deeply apologize for the inconvenience and frustration this has caused. We've escalated this issue and are working diligently to understand the cause. I've requested an update to your support case, when we know more you will immediately be contacted with a resolution.