Help via Email

[Deepsink]

I have Arlo and Blink cameras.
When I had a question about Blink I used email and got a prompt reply.

Why can't Arlo do the same?

[DannyBearAgain]

Easy, arlo is not blink.

[Deepsink]

That is for sure.

Blink has much better customer service.

I hope Arlo execs get the message.

[DannyBearAgain]

There is a workaround, private message an arlo moderator here on the forum to ask a question. @ShayneS, @JamesC, @BrookeN 

You can then pass email info using AskArlo@arlo.com with their handle in the subject field.

[Deepsink]

THANK YOU for helping.

I am a non-tech savvy old guy.

Do you mean I should send an email to AskArlo@arlo.com?

What is the purpose of @ShayneS, @JamesC, and @BrookeN 

[DannyBearAgain]

The three usernames mentioned are arlo employees that regularly visit the forum.

You can directly message them using the private message feature when your logged into this forum, look for the envelope icon top right of the page.

You need the @ symbol in the to label like shown to address the message to them.

Using the username in a post also flags the post to them.

 If they want further info from you such as log files etc you can send an email to the askarlo.arlo.com address.

[Deepsink]

I will give it a try.

Thank you for your clear answer.

You should be paid by Arlo.

[BrookeN]

@Deepsink What can I help you with?

[Deepsink]

Hello:

Thank you for offering to help.

I have two Arlo Q cameras (one purchased in 2017 and the other in 2019).

How can I be sure, when the cameras are not armed, that no one can view inside my house.

[BrookeN]

When you say no one can view inside your house, who are you referring to?

[Deepsink]

Hackers or rogue Arlo employees.

[BrookeN]

Arlo support agents do not have access to the cameras. The only way to view cameras is with the login information for the account which we do not have. So as long as you have not shared your user name and password, no one will be able to view your cameras. 

[Deepsink]

Respectfully:

1. What about hackers?

2. Although this is not about my CAMS, it seems to indicate Arlo has concern about privacy:

https://kb.arlo.com/000062523/How-do-I-use-the-Privacy-Shield-on-my-Arlo-Essential-Indoor-Camera

[BrookeN · Accepted solution]

That is for the Arlo indoor camera. The privacy shield is so when the camera is disarmed it will not record. For example if the camera is in a store and they only want to use the device at night. They would disarm that certain camera and the privacy shield would activate. There is not a concern about privacy. I can not guarantee what a hacker can or can not do, I would not think there is a  likely chance that they would hack into peoples home cameras. Hackers generally hack into computers and such to get personal information. 

[Deepsink]

Thank you.

May I ask a question, about the cameras, on a different subject?

[StephenB]

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@Deepsink wrote:

Thank you.

May I ask a question, about the cameras, on a different subject?

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Start a new discussion thread to ask your question.  That works out better than piling on off-topic questions.

[Deepsink]

How do I start a new thread?

[StephenB]

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@Deepsink wrote:

How do I start a new thread?

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[Deepsink]

Done.

THANK YOU.