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Geofencing used to work for my Arlo Qs, as recently as a few weeks ago. I contacted Arlo support, and they told me that only base-station connected cameras can be controlled by the geofencing mode. I didn't think to ask about when this policy changed, and why? Does anyone know the answers to these two questions. Cynically (and wastefully) I think it is a deiberate decision by Arlo to force upgrades to Arlo Essential Indoors, which can connect to a base station. I'm just considering switching to another brand, after being a customer since 2016, since I don't appreciate or tolerate manipulation of this sort. I pay a monthly fee for Arlo Secure, so Arlo gets ongoing revenue from me, and eventually I would probably have upgraded my outdoor cameras.
Well, I never thought this day would come, but I'm happy to report that both automations of Away and Home transitions are working correctly now with all my cameras including the old ArloQs, with the newArloapp. I will close the case after verifying things for another week. Here are my settings (in the "new" Arlo app, installation triggering is described in further up in the topic). One breakthrough happened when I deleted all my old settings and re-created them fresh a couple days ago. Modes:
1) Arm Away
2) Arm Home 3) Standby (is not used by the automations, but I can manually trigger it, which causes the system to no surveil anything)
Automations:
1) "both of us leave" [<-my label] - People Leave - enabled only within Arm Home mode (I turn off the other two modes) - When: "Specific People Leave" [make sure you've deleted all devices but the ones that are tracked moving in and out of the geofence] Then: Change Mode to "Arm Away".
2) "either of us arrives"[<-my label] - enabled only within Arm Away mode (I turn off the other two modes) - - When: "Anyone Arrives" [make sure you've deleted all devices but the ones that are tracked moving in and out of the geofence] Then: Change Mode to "Arm Home".
Make sure the phone allow Arlo to access the phone's location in your phone settings.
The article was recently updated (June 2022), so I am thinking that you were given wrong information by support.
You are likely correct as the hyperlink for the arlo Q’s VMC3040 in the article goes to an error page, which could be the reason the arlo tech said the Q is no longer supported for geofencing.
The base station only supports issue may have been some added spice to the reason given.
Why does it sound like I was given wrong information? Does your Arlo Q cam (or any direct wifi connected cam, not to a base station) work with geofencing still? Thanks, I hope I was given wrong info, because it used to work.
The information you’re given is incorrect, the arlo Q cameras were never able to connect to a arlo Base station.
The last major stuff up with geofencing on arlo Q was ignored by arlo who stated it was never reported but eventually pushed out a server update to resolve it.
The article was recently updated (June 2022), so I am thinking that you were given wrong information by support. As @Dannybear points out, the Q can't be connected to a base - and FWIW, base stations aren't listed in the article.
I'm tagging the mods ( @JamesC and @ShayneS ) so they can clarify (and perhaps follow up with support).
What phone are you using, and what version of Android/iOS is it running? Was the OS recently updated?
The article was recently updated (June 2022), so I am thinking that you were given wrong information by support.
You are likely correct as the hyperlink for the arlo Q’s VMC3040 in the article goes to an error page, which could be the reason the arlo tech said the Q is no longer supported for geofencing.
The base station only supports issue may have been some added spice to the reason given.
Thanks, yes, agreed. I'm starting to feel I was given wrong information by support. Clearly there has been no geofencing policy change, and yes geofencing historically had worked on the Arlo Q. I agree, I need to troubleshoot a technical glitch with support. My wife and I run Android 12 on Pixel 3 phones. Software version 3.7.1 (latest available to me). Either phone can trigger the geofencing.
Did you get yours working? My Q's (4) geo have all quit working suddenly as well for several days. Outside of deleting the app, reinstalliing everything from scratch, I have tried EVERYTHING! I've had mine for several years, 2 homes. I'm pretty familiar with how things work. I'm baffled at what's wrong. Frustrated to say the least. About done with arlo with this latest issue.
No, my Arlo Qs still don't geofence. But, at least now I know it's due to a glitch and not an implied policy change, as I was incorrectly informed by support that "direct wi-fi connected cameras can't geofence". I need to file a support issue with Arlo tomorrow about my Qs not geofencing any more. This started about a month ago maybe?
If you wouldn't mind, please keep this thread informed (me lol). I've not done the complete uninstall etc yet, but that's all that's left. Curious to hear what you find. Good luck with your tech.
I have multiple cameras, 3 of which are Arlo Qs. The other cameras (all connected to a base station) correctly adjust with my location, whether inside or outside the geofence area. None of the Arlo Qs geofence correctly, thought they are set to the geofence mode. This used to work as of the summer 2022. Now it does not work.
Having the same issue, as stated from pre - thread we came from. I have gone thru all steps in the article that was shared to confirm settings. I am also android. As stated, I've had my Q's for years. Never a problem with Geofencing. Mine quit after this last arlo update is what I believe happened with me.
My last ditch effort will be complete uninstall if everything, resetting cameras - the while 9 yards. But I'm waiting for what you learn, or other community input. I'm fairly tech savvy. I've always been able to eventually fix issues. But this one is a stunner.
Every now and then arlo breaks the geofencing on the Q cameras. It’s happened a few times over then many years that I’ve had these. Your only option is to convince support to forward the bug to the correct people.
Have threads been combined or remerged back together? Trying to get this situation over to Arlo Tech is not a solution in my eyes. He has already tried to do that and was obviously told that information. I've tested a couple more things since I last posted and it's clear the geofencing is not working on my Arlo Q's. Tiring this is.
Dreading it, but I will be doing one other techy thing outside my Q's first, then taking the time do the COMPLETE KILL AND REINSTALL. That will be that. I have ruled out everything else.
Yeah, they remerged them even though they are different issues, the first of which was resolved. Oh well. I wouldn't bother with a reset/resync/ of your Arlo Qs. I just did that for an Arlo Q, and even removed a custom "Home" mode it used, and it still didn't work. The base station connected wireless Arlo cams (original version, older than the Qs) still geofence perfectly. It's an Arlo glitch no amount of re-installing/resetting will fix, in my opinion.
Has anyone replaced a phone recently? I broke my old phone synced to the system. Got a new one, and logged it in to the system. Geofencing works for my base station devices. But it shows two iPhones (old and new) enabled. The Q shows “iPhone - this device” (the new one or old one?) enabled only, and geofencing does not work. There is no way to delete the old phone or add or removed devices that I can find.
@Cyndarella unfortunately pushing your way past the front line tech support is your only option. I’ve dealt with several arlo bugs before and the front line support is always kept in the dark. They have no idea what bugs are active and can only recommend support documents. feel free to reinstall apps, cameras, whatever. It’s not going to work. I’ve been through this about 3-4 times already. The proof is that it affects all Q cameras and nothing else. If you select geofencing it will pretend it’s geofencing but stay on the previous mode even if that mode isn’t one of your geofence modes, which is proof #2 that this is a bug you can’t fix on the user side.
Just an update for everyone. I've been troubleshooting extensively with Tech Support. We've had like three calls already, for which I had to do a lot of contortions I privately knew would not change things. But it did confirm for Tech Support that it is indeed not working. They have escalated this, and they have taken note of this forum post's interest. Crossing my fingers Arlo Q geofencing will work again (until it doesn't again, lol).
My Arlo Q plus cameras (x3) recently stopped functioning, arming/disarming on geofencing when either my wife or I access our property. In addition I have arlo base station/s with combination Arlo Pro 2 and Arlo Pro 4 cameras all functioning as per normal, Arming/disarming. Cameras have been always connected via POE, have also tried connected to WIFI with no change, same results.
