Error Message - Unable To Find Arlo Q

[Phrog]

Hello Arlo peeps,

Cam worked fine for months then didn't.  I get the Unable to find Arlo Q message.  I've reset it to factory settings but still get this message.  Can you help me remotely, perhaps?

Thanks.

[jguerdat]

Unfortunately, no, except for this forum.

What have you tried? What do you see/hear? When you reset, did you also remove it from Settings, My Devices? Are you on the same network as what you're trying to connect the Q to? It works best if you're on the same frequency (2.4 or 5GHz) as what you're trying to use for the Q).