Arlo|Smart Home Security|Wireless HD Security Cameras
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Flicker6
Guide
Guide

Anybody able to recover from this condition or is the camera toast? Removed it, tried paperclip reset, it won't respond.  Only 1yr 3 months old.  Boooooooo

6 REPLIES 6
TomMac
Guru Guru
Guru

Did you hold in the RESET for about 10 sec till the led flashed ??

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Flicker6
Guide
Guide

Yes, tried for 10, 20, 30 seconds and longer.  No luck.  Starts out solid amber, blinks once then after a few minutes of solid amber it starts flashing all three colors in succession

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Flicker6

 

When holding down the reset button with a paper clip for 10 seconds, do you hear a click from the camera? Also, A reset can also be achieved by logging in to your Arlo account and removing the device listed under Settings.

Flicker6
Guide
Guide

The camera never clicks and I already removed the device under settings.

 

Sequence of events:

Plug it in - solid amber

Hold reset - after 15 seconds - amber blinks once

Hold reset - after 15 seconds - amber blinks once

Wait 1minute and blue/amber/purple blinking rotation begins

Hold reset - after 15 seconds - blinking rotation stops, 1 purple blink followed by solid amber

Repeat

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Flicker6
Guide
Guide

Shane

 

I haven't had much luck with Arlo Tech Support, a lot of wasted time on the phone going around in circles.  What advise could tech support possibly offer on a device out of warranty?