Camera Recording Time

[LRHJ]

My Arlo Q keeps changing my recording times. For Example: When I look at a recording in the Library it says the recording is 00:47. But when I click on the recording to view it, the length or the recording changes to  6:24:16. The video will freeze on 00:47 but the timer will keep going for the entire 6:24:16. It does this on every recording in my library. When I download the video to save, it will download the entire 6:24:16 video and the file is huge. How do I fix this? 

[brh]

@LRHJ

It seems like a lot of people are having this problem since the latest firmware release.

I am Sure Arlo is aware of it, but you could contact Customer Support at the green banner below.

Keep looking for solutions to this problem over the next few days.

Brian

[JamesC]

I've escalated this topic to engineering for further investigation. I will provide an update when I have more information.  

JamesC