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I bought my Arlo Q about a month ago and it was working perfectly and then the connection was lost. I have tried over and over to re-set or reboot and I can’t get it to connect. After the blue light is on and the camera tries to connect to the base station it makes a negative sound like, Da Na. and then amber light just blinks fast. I have two other regular Arlo cameras that are working perfectly.
Can anyone tell me what I can do to get it working again?
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A Q camera has nothing to do with a base station, just your router. If all is lost, factory reset the Q using the reset button. Remove the camera from Settings, My Devices. Start the sync process again using the Add Device button on the Cameras tab, choosing the Q camera and following the directions.
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btw, hold the reset button for about 10 secs till the front led flashes orange.
Morse is faster than texting!
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Same issue. Installed it last Sunday. I have the video going at work to monitor an elderly parent. Today after working for a couple of hours I saw "Live" on my iphone on both devices. When I touch "Live" it attemps to restart, but "Live" comes back. I get an error that says "Unable to play. Please try again", so did try periodically for another 3 hours. No luck. I tried resetting each device but it says it cannot do this. It's busy. Any help would be appreciated.
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ruthroche,
Consider power cycling the Arlo Q. Allow it to come back online and try again. Are you still seeing the same behavior?
JamesC
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I have the same problem.
Have I to send back the camera?
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Possibly but did you try the suggestion just above your post?