ArloQ Stopped working

[Hoffman]

I bought my Arlo Q about a month ago and it was working perfectly and then the connection was lost. I have tried over and over to re-set or reboot and I can’t get it to connect. After the blue light is on and the camera tries to connect to the base station it makes a negative sound like, Da Na. and then amber light just blinks fast. I have two other regular Arlo cameras that are working perfectly.

Can anyone tell me what I can do to get it working again?

[jguerdat]

A Q camera has nothing to do with a base station, just your router. If all is lost, factory reset the Q using the reset button. Remove the camera from Settings, My Devices. Start the sync process again using the Add Device button on the Cameras tab, choosing the Q camera and following the directions. 

[TomMac]

btw, hold the reset button for about 10 secs till the front led flashes orange.

[ruthroche]

Same issue.  Installed it last Sunday.  I have the video going at work to monitor an elderly parent.  Today after working for a couple of hours I saw "Live" on my iphone on both devices.  When I touch "Live" it attemps to restart, but "Live" comes back.  I get an error that says "Unable to play.  Please try again", so did try periodically for another 3 hours.  No luck.  I tried resetting each device but it says it cannot do this.  It's busy.  Any help would be appreciated.

[JamesC]

ruthroche,

Consider power cycling the Arlo Q. Allow it to come back online and try again. Are you still seeing the same behavior?

JamesC

[francycorr]

I have the same problem.

Have I to send back the camera?

[jguerdat]

Possibly but did you try the suggestion just above your post?