Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Luminary

ArloQ + CVR stopped recording to Library

I have a couple of ArloQ's. One has the CVR option and the other not. Following all this weeks updates to introduce Smart Notifications (UK) the ArloQ with CVR no longer saves motion detected video clips to the library. When I look at the CVR screen though I can see the green flag when motion occurred and can view what was captured at that time. The non-CVR camera saves vidoes as it always has.

 

BUT, no video clip is saved to the library from the ArloQ with CVR.

 

After various camera reboots, which made no difference, I decided to move the CVR subscription to the other camera. Now the first camera saves clips again, but the other camera with CVR stops!

 

So, it is quite clear that after using CVR with this camera for the last two years, this week has introduced a bug which has stopped it from saving to the library.

 

I have removed my CVR subscription altogether for now until Arlo confirms a fix.

Model: VMC3040|Arlo-Q HD with Audio
Message 1 of 54

Re: ArloQ + CVR stopped recording to Library

Not an answer but, the exact same thing has happened to one of my FIVE arlo Q's. The only one with with CVR still records but does not post to library !

Model: VMC3040|Arlo-Q HD with Audio
Message 2 of 54
Highlighted

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

Whatever software update that Arlo has pushed out has caused CVR to run in the background but NOT send alerts to user when motion or person etc occurs and additionally NOT send an image to the library. I moved the CVR feature from one camera to another and the problem moved to the new camera and messaging and library was restored to original camera. 

Model: VMC3040|Arlo-Q HD with Audio
Message 3 of 54
Luminary

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

Ummm, I suspect they have broken   sending video clips to the library with the CVR option enabled for everyone  :-(

Message 4 of 54
Guru

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

I'm getting most (but not all) recordings from my Q that's on CVR. It's the only one I have on CVR so can't comment on how it may work with other setups.

Message 5 of 54

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

I can confirm that you are not alone in this issue. My two CVR cameras no longer post or notify me or update the library. Yet the timeline has the motion events fine. I even did the trick of moving them out from being a CVR enabled camera and back again but that did not fix it. I think with all the issues with CVR they best be issuing us refunds or credits.

Message 6 of 54

No library clips with CV.R How many more days of this broken feature?

Ok day 4 now with the library for 2 CRV enabled cameras not showing any movement or any notifications from these two cameras. Yet the timeline for both is still showing motion and sound events for both.. All other non CVR work fine and are populating the library.

When are we going to get a fix for this?
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 7 of 54
Virtuoso

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

I have exactly the same issue.  Lots of green lines on the timeline, but zero notices or emails.

Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
Message 8 of 54
Apprentice

Re: No library clips with CV.R How many more days of this broken feature?

Here’s my advice to you. Cancel CvR!!

Seriously for two years now people have been reporting similar issues. Arlo does not give a damn. Each year I sign back up and realise the problems are still the same, each year I hope they gonna fix things but I’m always left disappointed
Message 9 of 54

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

How do you get the attention of Arlo to fix THEIR problem? Trying to get an email to support is an endless go nowhere loop. Do they read these posts? There are many users affected by this. ARLO FIX IT !~!~!

Model: VMC3040|Arlo-Q HD with Audio
Message 10 of 54
Luminary

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.


@Silentrunning wrote:

How do you get the attention of Arlo to fix THEIR problem? Trying to get an email to support is an endless go nowhere loop. 


When they were part of Netgear you could raise tickets , now I can longer find a way to contact them (UK site) other through online chat :-(

Message 11 of 54
Guru

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

 

https://www.arlo.com/en-us/support/contact.aspx

 

Includes phone numbers for various countries.

Message 12 of 54
Virtuoso

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

FYI the last time my Arlo Q Plus with CVR sent anything to my library was on November 20th.  This is despite having more than 290 motion events on the timeline (along with obvious motion on inspection of the footage) since then.

 

Is it Arlo's new policy that CVR motion events no longer go to the library?

Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
Message 13 of 54
Virtuoso

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

I'd also like to add that the recordings to the microSD card in my Arlo Q Plus with CVR stopped on November 19th.  So, not only do the motion events not get captured to the cloud library, the local backup also does not happen.

Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
Message 14 of 54
Virtuoso

Re: No library clips with CV.R How many more days of this broken feature?

I am now on day 7 of this problem with my Arlo Q Plus w/CVR.  FYI, despite the previous post, I have had CVR since May 2016 and have never seen this kind of issue before.  Even the local backup is not working, so it seems the very basic functionality has been broken.

Model: VMC3040S| Arlo Q Plus Security Camera with Audio | Ethernet | PoE
Message 15 of 54
Apprentice

27.11.18 Another update today...

....that’s probably broken more features than actually fixed.

People detection still doesn’t work neither does animal/ vehicles. Just pointless.
Worst still notifications is completely random most occasions they don’t even work.
CVR is still abysmal.

Today I’ve reliased I may as well spent money on sending someone to my property every so often to check all is ok.
Seriously Arlo devices have been useless for way too long now. The basic “detect motion, notify account holder” doesn’t work anymore.

The fact that arlo is claiming all their other smart features work and the fact they still taking money off people knowing full well that CVR or Arlo Smart doesn’t work is criminal
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 16 of 54
Aspirant

Re: ArloQ + CVR stopped recording to Library

Yeah, I have exatly the same problem with 2 Arlo Q cameras, both with CRV enabled.

 

Started at the same time as well. Have tried restets ect. no luck.

 

Does anybody from Arlo review this forum? I'd really really like this sorting, its a massive feature loss.

 

 

Message 17 of 54
Guide

Re: No library clips with CV.R How many more days of this broken feature?

SAME DAMN PROBLEM HERE! I even went as far as to call tech support and let them know. Heres what i found out. Disabling the CVR plans magically fixes the notification and recording problem. this has to be a firmware problem and "Might" be addressed with an update. For me, im giving it till Dec 16 when the monthly plan renews and if it isnt fixed then ill Cancel the plan! Not going to pay more for a feature thats broken and makes the cameras unusable! 

Side note- the new update and smart features are pretty good! I just wished it would work with CVR!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 18 of 54
Virtuoso

Re: ArloQ + CVR stopped recording to Library

I was able to get a motion activated recording to load into my library by removing the camera from Smart.  This is under settings - Manage Arlo Smart, and then clicking on Edit and dragging the camera into the deactivated area.  Then I restarted the camera (this was required to get it to work).  I am hoping this fixes the issue.

Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
Message 19 of 54
Virtuoso

Re: No library clips with CV.R How many more days of this broken feature?

I removed my camera from Arlo Smart, restarted it, and it started working normally again. Perhaps this will work for the Pro 2 as well.

It may be that Arlo Smart and CVR are not compatible.
Model: VMC3040S| Arlo Q Plus Security Camera with Audio | Ethernet | PoE
Message 20 of 54
Aspirant

Re: ArloQ + CVR stopped recording to Library

Yeah, that’s seems to have worked for me. Thank you!
Message 21 of 54
Virtuoso

Re: ArloQ + CVR stopped recording to Library

I suspect Arlo Smart and CVR were not tested together.  Either that, or they forgot to inform us of the incompatibility in the release notes.

Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
Message 22 of 54
Star

Re: ArloQ + CVR stopped recording to Library

Hi

I hope you don't mind me joining your thread, but I tried to start my own topic here earlier, with (effectively) the same purpose, but it wouldn't "post"!?!

Since around 11:30 GMT on 21 November 2018, I have NO library videos and NO notifications coming to me.

I have re-booted everything, at least twice.

I looked for firmware updates on each device (but note there is NO option to manually update anymore!?!)

I wonder why I am being billed nearly £20 a month for NO service.

It's the time of year when we get all sorts of "odd" people knocking on our door to see if we are in, and check which houses are safe to ROB around our way and ARLO is not working!?!

What is going on and what are the Company doing about it.

Expect a formal complaint to trading standards and I will be contacting my card company for a refund of your deficient service, if you don't sort this out!!!!!

Model: VMC3040|Arlo-Q HD with Audio
Message 23 of 54
Luminary

Re: ArloQ + CVR stopped recording to Library

Based on the above, first try moving the camera down to "inactive" in the Smart notifications section.

 

Failing that, my solution was to remove CVR from your account (you get can automatic refund).

 

Third option then, change the motion zone to "everywhere" if you have your own zones setup and restart the camera.

 

Good luck!

Message 24 of 54
Star

Re: ArloQ + CVR stopped recording to Library

@gilbo2  thank you very much for your help; moving the 24/7 camera down to "inactive" has worked.

 

I can't understand why any company would introduce "new features" such as those recently introduced by Arlo, without fully explaining that everyone would be "opted-in by default" to them, nor the steps of how to "opt-out".

 

I am sure I am not the only one that feels this way.

Message 25 of 54