Arlo q won’t complete setup.

[Duffinn]

My Arlo q won’t complete set up. I go through the entire set up process just fine, however, when I get to the final part it starts searching for a base station even though it’s not supposed to need one. When it can’t find one, it stops the process and I start all over. I’ve tried resetting I’ve tried to the process multiple times and the same and result. And yes, I am using the Arlo q add new device, I connect to the WiFi, I sync and get the QR code, but then it always tries to find a base station.

[msr41]

I am having the same issue.

[jguerdat]

Assuming you're using the app, try the web client (or vice versa).

[Duffinn]

Ok, tried the web app. Got through the QR code like before. This time said “discovering your device” but it never did, so same result.

[jguerdat]

When you reset, did you hold the button until the camera clicked and the LED flashed amber?

I suspect you may need to use the Contact Support link at the bottom here.

[Duffinn]

Yes, thanks @jguerdat. I reset it after each attempt.