Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo q synced blue light on but not appearing in app.

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Steveroyle Initiate
Initiate

Followed the setup and all ok to recognise device

When asked to name camera the next screen did not show device, just had add new device

Camera looks like it working blue light on & flashing

any thoughts how to see the camera within the app?

Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
ShayneS Arlo Moderator
Arlo Moderator

Have you tried the setup process on a computer? Do you receive the same result?

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Steveroyle Initiate
Initiate
Tried that without success
Phone Arlo helpline who made the camera discoverable and then allworked fine
Very helpful help line!
ShayneS Arlo Moderator
Arlo Moderator

That is great news!

 

Let us know if you have any further questions.