Arlo Qs only show today's recordings

[tambeo]

My recordings from 3 of my Arlo Qs from the previous days were gone. The Arlo Qs seem to be recording fine for the present day, and recordings will be gone the next day. I have verified this on different iOS devices and different PC browsers. I have not manually delete any recordings. There were some recordings that were valuable to me and my baby. Is there any cloud recording server issue or maintenance going on?

[tarab]

Same with me!!!

My Video Library is gone!?!?

The whole library, all 7 previous days!

Poof Gone!!

I deleted and re-downloaded the ap and I checked the library from my computer.

It has started recording again today, but the previous 7 days are all gone!

[TomMac · Accepted solution]

Arlo outage

Dear Arlo customer,

We are aware of an issue where some customers are temporarily unable to access videos recorded prior to 2.30 AM  Pacific time in their library.   ARLO team is actively working to restore this feature as soon as possible. 

Please note that all your videos are safe and camera system is working. You will continue to get alerts for a new activity recorded by the camera system.

All data recorded after this time will be accessible, and we will update this page once our server is back online.

We apologize for any inconvenience this might cause.

Stay tuned!

Best regards,

The Arlo Team

[TomMac · Accepted solution]

Dear Arlo customer,

We are aware of an issue where some customers are temporarily unable to access videos recorded prior to 2.30 AM  Pacific time in their library.   ARLO team is actively working to restore this feature as soon as possible. 

Please note that all your videos are safe and camera system is working. You will continue to get alerts for a new activity recorded by the camera system.

All data recorded after this time will be accessible, and we will update this page once our server is back online.

We apologize for any inconvenience this might cause.

Stay tuned!

Best regards,

The Arlo Team