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Setup of the camera progress to successfully reading the QR code but then camera fails to connect,
Router model is TP Link TL-MR6400 with a 4G SIM.
I can connect laptop, phone, tablet to this router without issue.
Any suggestions on what can be done to get the Arlo Q to connect.
Regards
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Are you using WPA2 security? That's required.
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Hi jguerdat, in the router setup, it has 2 security option tick boxes
a. No Security
b. WPA-PSK/WPA2-PSK.
I have option b. selected with an appropiate password. There is no separate tick box for WPA-PSK and WPA2-PSK.
Regards
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You have the right selection.
What have you tried? Have you tried a reset by holding the reset button until the LED flashes amber? What happens when scanning the QR code?
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Hi, Have tried resetting and camera did not connect. Contacted TPLink and they asked what are recommended router settings (other than security) that are needed for camera to connect. Regards
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Ports 80, 123 and 443 are needed to be open. You may also want to open a case with support here using the Contact Support button at the bottom here and then again on the new page.
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