Arlo Q won't connect to 4G router

[PREGNZ]

Setup of the camera progress to successfully reading the QR code but then camera fails to connect,

Router model is TP Link TL-MR6400 with a 4G SIM.  

I can connect laptop, phone, tablet to this router without issue.

Any suggestions on what can be done to get the Arlo Q to connect.

Regards

[jguerdat]

Are you using WPA2 security? That's required.

[PREGNZ]

Hi jguerdat, in the router setup, it has 2 security option tick boxes

a. No Security

b. WPA-PSK/WPA2-PSK.

I have option b. selected with an appropiate password.  There is no separate tick box for WPA-PSK and WPA2-PSK.

Regards

[jguerdat]

You have the right selection. 

What have you tried? Have you tried a reset by holding the reset button until the LED flashes amber? What happens when scanning the QR code?

[PREGNZ]

Hi the QR code scans as beep is heard but no camera connection made. The camera connected effortlessly to an ADSL router however I would prefer it to work with a 4G router. I will try a reset. Thanks.

[PREGNZ]

Hi, Have tried resetting and camera did not connect.  Contacted TPLink and they asked what are recommended router settings (other than security) that are needed for camera to connect.  Regards

[jguerdat]

Ports 80, 123 and 443 are needed to be open. You may also want to open a case with support here using the Contact Support button at the bottom here and then again on the new page.