Arlo Q not sending email notifications

[jamesoks]

My ArloQ refuses to send out email notifications.

I've tried the following:

1) Tried to create the modes from my browser as well as app

2) Tried deleting the camera and resyncing

3) Tried custom mode as well as armed modes

Any suggestions?

[StephenB]

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@jamesoks wrote:

My ArloQ refuses to send out email notifications.

Any suggestions?

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Have you tried these troubleshooting steps?  https://kb.arlo.com/994106/Why-am-I-not-getting-Arlo-email-alerts

[jamesoks]

Yes I have. The profile email also allows only verification of 1 email but the notifications allow multiple emails.

It's weird.

3 Arlo Q cameras - alerts not working properly

1 Arlo Q camera under the same account - alerts working properly

All other Arlo Pro 2 cameras - alerts working properly

[JessicaP]

Hey jamesoks,

Try unplugging one of your three Arlo Q cameras as a test first and re-plug back in after a minute to see if that helps. If so, try that with the other two Arlo Q cameras.

[jamesoks]

Hi Jessica, tried with the 2 cameras and unfortunately it didn't help.

I figured it has something to do with the app/webpage config. 

For one of the cameras that it is sending alerts for, I can no longer make changes (any changes made and saved do not have effect) - i.e. I still receive email alerts after removing it.

I'm going to try resetting the camera and syncing it again as a last resort.

Qn - Arlo does not provide customer support unless you subscribe right?

[JessicaP]

If your cameras are still within the 1-year warranty, you can still get live chat support with our support team. You can read more here for you support options: Arlo Support Options

If your cameras are still within warranty, you can checked what options are available to you by navigating to Settings > Support in the Arlo App.