Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Q keeps disconnecting

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  • ‎2020-10-03 06:10 AM
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JohntheHat
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‎2020-10-03 06:10 AM

The camera keeps turning itself completely off and needs to be switched off and then switched back on again. This has to be done daily but, since we are looking out for elderly parents, this is unacceptable. 

We need to buy some more cameras so unsure on how to proceed.

Help please!

Thank you

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jguerdat
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‎2020-10-03 06:20 AM

If it's a hardware problem, use the Contact Support link at the bottom here.

 

How are you determining that it's completely off? Have you tried both the app and web client before power cycling?

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