Arlo Q keeps disconnecting but does not reconnect

[viclaw7]

Hello,

I have an Arlo Q which keeps disconnecting from my wifi and it will not automatically connect. I get the message, "Your device is not connected. Make sure it's connected to your router and has a working internet connection."

The things that I have tried:

• Turning the power off and on - This resovles the issue for a short time but then it starts happening again
• Removing the device from my account and resetting the device - This resovles the issue for a short time but then it starts happening again
• Device already updated to the latest firmware - I have another Arlo Q that doesn't suffer from the same issues and they both have the same firmware version
• Move closer to router - My other Arlo Q is further away and that works fine
• Tested my router and reset it - All other devices including another Arlo Q and Arlo base station work and will reconnect when the wifi comes back up
• Tried different power source - Same issue
• When I try to view live it says that it is not connected

Would appreciate any help.

Thanks

Victor

[TomMac]

Do you try a factory reset ? ( hold in reset for about 10 sec till led flashes )

[viclaw7]

Hi,

I've tried a factory reset but it keeps happening a short time afterwards.

[jguerdat]

Try swapping locations with your other Q to eliminate interference or other connection issues.

[viclaw7]

Hi,

Swapped locations with my other Arlo Q and it still has the same issue.

[jguerdat]

Then it seems to be defective. Swap at the store or oen a case with support here.