Arlo Q having problem adding additional cameras

[spostma]

Hey - can't add a second Arlo-Q.  It will scan the code and chime, but then it makes an error sound and then won't connect.  I returned it and exchanged it for another, thinking it was a hardware problem.  Alas, it is happening again.  Great product, would be awesome to get a second one working.

[spostma]

...ah yes - did the factory reset thing too.

[JamesC]

spostma,

Are there special characters in your SSID? You could try connecting the Q to a guest network first and allow it to update firmware and then try connecting to your primary network.

For more information on this, take a look here: Can special characters in a network name cause problems for Arlo Q?

JamesC

[spostma · Accepted solution]

I removed the special characters from my SSID and attempted to add the new camera.  

It gave me the error that it couldn't connect. 

However, I went back to the camera page and it was there.  

Strange, but it's working now.

Thanks for your help!

[JamesC]

spostma,

Thanks for letting us know. Glad to hear this resolved the issue!

JamesC